Refund policy

90 day money-back guarantee

If you are not happy with your order for any reason, ask for a refund within 90 days of delivery and we will refund the full price you paid for the product.

  • Start a refund by emailing smoothlabsupport@gmail.com with your order number within 90 days of delivery.
  • Opened and used products qualify.
  • You do not need to send the product back unless we ask you to.
  • Original shipping charges are not refunded.
  • The guarantee is limited to one refund per customer and household.
  • Free items included with a bundle do not need to be returned and are not refunded separately.
  • We issue approved refunds within 5 business days to your original payment method. Your bank may take a few more days to show it.

Damaged, defective or wrong items

Tell us within 14 days of delivery, with a photo, and we will send a replacement or a full refund at no cost to you, including shipping.

Questions

Email smoothlabsupport@gmail.com. If a refund has not arrived after 10 business days, contact us and we will trace it.